DELIVERY

 We offer trackable door step courier via DTL Logistics.   

Local Orders

Standard Delivery - SGD $2 (Estimated 2-3 working days)

Express Delivery - SGD $5 (Estimated 1-2 working days)

Upon payment verification, your order will be dispatched within 2 business days from our warehouse.

An SMS notification with the tracking link will be send to you once your parcel has arrived at DTL's warehouse.

Please make allowance for delay during peak periods (eg. Christmas, Lunar New Year etc.).

We will not be liable for any lost or damaged parcel if parcel is acknowledged and/or asking to leave in riser/shoe rack etc.

A re-delivery charge of S$3.90 applies on the third attempt.

** Express Shipping cut off time will be before 12pm. Orders made after 12pm will be dispatch the following day.

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International Orders

Mikayla is using Janio for Malaysia and Hong Kong orders, and Q-express/easyparcel for Australia order.

You may use the link below for tracking.


For Malaysia and Hong Kong Orders: https://tracker.janio.asia/

For Brunei Orders: https://www.singpost.com/

For Australia orders: https://www.qxpress.net/Customer/PopupTraceParcels?TrackingNo=

or https://easyparcel.com/my/en/track/

All overseas parcel are subjected to custom clearance and we do not have control over custom clearance lead time.

Do note that there may be custom / GST/ duties charges for purchase over a certain amount. Please check the information on your custom website to avoid paying extra charges.
Estimated shipping time is 5 – 30 calendar working days depending on destination country and customs clearance.

Postage Fee

Malaysia - SGD $12 (Free Shipping for order above $150) 

Hong Kong - SGD $20 (Free Shipping for order above $200)

Australia and Brunei  - SGD $25 and above (depending on weight)

Due to peak period, we have ceased our shipping to Australia and Brunei.

We will update again once we have resume this service.

If in any unfortunate cases where any overseas shipment is lost in transit, there will be a compensation of SGD30 in the form of a store voucher regardless of order amount unless you have requested to purchase additional insurance for your parcel.

** GST, Taxes and Duties for overseas order, if any, shall be borne by the customer.

**Not applicable for Sale Item