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Exchange Policy

Size/Colour Exchange 
Size/Color exchange is allowed for purchases made using our discount codes. 
Exchange for a different design is strictly not allowed, in such a case, store credits will be issued. 
Only a one-time exchange of size/colour/store credits is allowed. 
Should you require a size/colour exchange, the exchange has to be requested within 14 days from the time you receive your item. 
Any exchange requested after the timeframe will not be accepted. 
Exchanges are only accepted after we have attended to your email. 
The return address will be given to you after your exchange request has been approved.
To be eligible for exchanges, the item must is in its original conditions received, packed in its original transparent packaging (Unscented, unwashed, unaltered, with tags intact, unworn).
If the item does not comply with the above conditions, we have the right to reject the return or exchange. 
Processing time for exchanges takes up to 5-7 business working days (excluding weekends and PH/Eves of PH) from the day the item has been received. 
In the event the item is out of stock, store credits (No expiry date) will be issued. 

Refunds are strictly not allowed. 
Kindly note that shipping charges are non-creditable. 

Sale items and Promotional Period
Sale items and items purchased during promotional period (using festive season discount codes/flash sale discount codes) are strictly not valid for exchanges or returns. 
Any other promotional codes in which the terms have been stated that exchanges and returns are not allowed, are strictly not valid for exchanges or returns. 

Incorrect/Defective Items Received 
In the case of a defect item, kindly email to contactus@mikayla.sg within 14 days, attached together with a snapshot of the defect clearly. 
Any exchange requested after the timeframe will not be accepted. 
Our customer service will attend to you within 1-2 working days. 
To be eligible for exchanges, the item must is in its original conditions received, packed in its original transparent packaging (unscented, unwashed, unaltered, with tags intact, unworn).
In the event the defect item is out of stock, refunds will be issued.

Defective items DO NOT include the following;
- Placement of prints
- Colour differences due to different monitors resolutions and studio/outdoor lighting
- Minor defects such as loose threads
- small scratches or slight stains on the inner lining

Measurements
Product measurements are provided based on the best accuracy. 
Measurements stated on the website may vary 0.5’ to 0.75’ due to mass production. 
In the case that the measurement deviation is >0.75’, the item can be exchanged for a smaller fitting. Store credits will be issued if the item is out of stock. 
Refunds are strictly not allowed.
Other reasons for returns and exchanges will be considered on a case by case basis.

Thank you for shopping with MIKAYLASG!