Quote "SUNDAYLAUNCH" for 10% off any 2 items! Not Valid for SALE items & Backorders.

Exchange & Return Policy

Size/Colour Exchange 
Returns are allowed for purchases made using our weekly discount codes. 
Orders made using store credits are not applicable for returns.
Should you require a colour/size exchange, it will be returned for store credits. You may then use the store credits for your next purchase. 
Returns are only applicable for orders made directly from our webstore. Orders made from third parties will not be eligible for returns. 

Store credits cannot be used in conjunction with any other discount codes

New order placed with this code will not be eligible for exchange/return again

Store credits has to be utilised in a single transaction



Only a one-time exchange of size/colour/store credits is allowed. 
Should you require a size/colour exchange, the exchange has to be requested within 14 days from the time you receive your item. 
Any exchange requested after the timeframe will not be accepted. 
Exchanges are only accepted after we have attended to your email. 
The return address will be given to you after your exchange request has been approved.
To be eligible for exchanges, the item must is in its original conditions received, packed in its original transparent packaging (Unscented, unwashed, unaltered, with tags intact, unworn).
If the item does not comply with the above conditions, we have the right to reject the return or exchange. 
For set purchase, any returns of either item (e.g return of tops only or shorts only), the amount that you have paid will be deducted by the ORIGINAL AMOUNT OF THE ITEM. For example, A set is $44.01 after discount, upon returning the top only, your store credit balance will be $44.01 - $32.90 (Shorts full amount) = $11.11
  • BUNDLE DEALS & SET PURCHASE ONLY VALID FOR ITEMS OF THE SAME SIZE.

Processing time for exchanges takes up to 5-7 business working days (excluding weekends and PH/Eves of PH) from the day the item has been received. 


Refunds are strictly not allowed. 
Kindly note that shipping charges are non-creditable. 

Sale items and Promotional Period
Sale items and items purchased during promotional period (using festive season discount codes/flash sale discount codes) are strictly not valid for exchanges or returns. 
Any other promotional codes in which the terms have been stated that exchanges and returns are not allowed, are strictly not valid for exchanges or returns. 

Incorrect/Defective Items Received 
In the case of a defect item, kindly email to contactus@mikayla.sg within 14 days, attached together with a snapshot of the defect clearly. 
Any exchange requested after the timeframe will not be accepted. 
Our customer service will attend to you within 1-2 working days. 
To be eligible for exchanges, the item must is in its original conditions received, packed in its original transparent packaging (unscented, unwashed, unaltered, with tags intact, unworn).
In the event the defect item is out of stock, refunds will be issued.

Defective items DO NOT include the following;
- Placement of prints
- Colour differences due to different monitors resolutions and studio/outdoor lighting
- Minor defects such as loose threads
- small scratches or slight stains on the inner lining

Measurements
Product measurements are provided based on the best accuracy. 
Measurements stated on the website may vary 0.5’ to 0.75’ due to mass production. 
In the case that the measurement deviation is >0.75’, the item can be exchanged for a smaller fitting. Store credits will be issued if the item is out of stock. 
Refunds are strictly not allowed.
Other reasons for returns and exchanges will be considered on a case by case basis.

Thank you for shopping with MIKAYLASG!

 

Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.
MIKAYLA reserves the rights to amend the terms & conditions at any point in time without prior notice. MIKAYLA decision is final.
Last updated: 20th July 2020