Return & Exchange

Returns are only applicable for orders made directly from our webstore.

Orders made from third parties will not be eligible for returns.

Returns are allowed for purchases made using our weekly discount codes. 

Strictly no refunds, returns for store credit only.

Orders made using store credits are not applicable for returns.

Store credits has to be utilised within 6 months.

Store credits can be used in conjunction with any other discount codes.

 


 

Should you require a colour/size exchange,
it will be returned for store credits. You may then use the store credits for your next purchase. 

New order placed with store credits will not be eligible for exchange/return again.

 Only a one-time exchange of size/colour/store credits is allowed. 

The exchange has to be requested within 14 days from the time you receive your item. 

Any exchange requested after the timeframe will not be accepted. 

Exchanges are only accepted after we have attended to your email. 
The return address will be given to you after your exchange request has been approved.

 


 

To be eligible for returns/exchanges,
the item must is in its original conditions received, packed in its original transparent packaging (Unscented, unwashed, unaltered, with tags intact, unworn). If the item does not comply with the above conditions, we have the right to reject the return or exchange. 

 


 

For set purchase,
any returns of either item (e.g return of tops only or shorts only), the refunded sum will be the amount you have paid deducted by the original price of the unreturned piece.

For example, A set is $44.01 after discount, upon returning the top only, you will get :

$44.01 - $32.90 (Full price of the shorts) = $11.11 store credit

Bundle deals only valid for items of the same size.

  


 
Processing time for exchanges takes up to 5-7 business working days (excluding weekends and PH/Eves of PH) from the day the item has been received. 
 


Sale items and items purchased during promotional period (using festive season discount codes/flash sale discount codes) are strictly not valid for exchanges or returns. Any other promotional codes in which the terms have been stated that exchanges and returns are not allowed, are strictly not valid for exchanges or returns. 

 


In the case of a defective/incorrect item received, please send an email to contactus@mikayla.sg within 7 days, attached together with a snapshot of the defect clearly. Any exchange requested after the timeframe will not be accepted. 

Our customer service will attend to you within 1-2 working days. 

To be eligible for exchanges, the item must is in its original conditions received, packed in its original transparent packaging (unscented, unwashed, unaltered, with tags intact, unworn).
In the event the defect item is out of stock, refunds will be issued.

Defective items DO NOT include the following;
Placement of prints
Colour differences due to different monitors resolutions and studio/outdoor lighting
Minor defects such as loose threads
Small scratches or slight stains on the inner lining

 


   

Product measurements are provided based on the best accuracy. Measurements stated on the website may vary 0.5’ to 0.75’ due to mass production. 

In the case that the measurement deviation is >0.75’, the item can be exchanged for a smaller fitting. Store credits will be issued if the item is out of stock.

  


 

Refunds are strictly not allowed. 

Please note that shipping charges are non-creditable. 

Other reasons for returns and exchanges will be considered on a case by case basis.

  


  

Thank you for shopping with MIKAYLA!

Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.

MIKAYLA reserves the rights to amend the terms & conditions at any point in time without prior notice. MIKAYLA decision is final.

Last updated: 06th December 2020