TikTok Return & Refund Policy
IMPORTANT: DO NOT SUBMIT ANY RETURN REQUESTS VIA TIKTOK
By purchasing through our TikTok Shop, you agree to the following terms:
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Wrong Size Purchased (Regular-Priced/New Arrivals)
If you purchased the wrong size, please email us at contactus@mikayla.sg to request a return.
⚠ Do not submit the return via TikTok – any return processed through TikTok will be considered final and non-refundable.
All requests are subject to approval and must meet our return eligibility criteria. -
No Returns or Exchanges for Sale/Star Buy Items
All Sale and Star Buy items are strictly non-returnable and non-exchangeable. Kindly check product details and sizing before purchasing. -
Appealed Returns via TikTok Are Forfeited
If a return is appealed and approved directly by TikTok, the item will be considered forfeited. No refunds, exchanges, or credits will be provided. -
Final Sale Policy
All TikTok orders are final sale due to platform limitations.
No cancellations or modifications once your order is placed. -
Defective or Incorrect Item Received
Please contact us at contactus@mikayla.sg within 7 days of receiving your order.
Our CS team will assess the issue on a case-by-case basis. -
Knit Items Are Strictly Non-Returnable and Non-Exchangeable
Due to the delicate nature of knit fabrics, which may stretch with wear, all knit items are strictly non-returnable and non-exchangeable under any circumstances.
We strongly encourage you to refer to the product details and sizing guide before making your purchase, as all sales of knit pieces are final. -
Returns Will Be Processed Strictly as Store Credits Only
All approved returns will be refunded via store credits, valid for use only on our official website (www.mikayla.sg) within 6 months.
Store credits are non-refundable, non-transferable, and cannot be exchanged for cash.
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By completing your purchase, you acknowledge and agree to this return policy.
Thank you for shopping with Mikayla.