Mikayla Customer Care
TikTok Shop Returns & Exchanges
We want you to shop with confidence. If you need to return an eligible item, our Customer Care team is here to help.
Return summary
The key windows and outcomes before you start a return request.
Return Window
14 Daysfrom the date you receive your order.
Refund Method
Store Credit only.
Exchange
Eligible items only, subject to stock availability and approval.
Report Defects
7 Daysfrom the date you receive your order.
Before you submit a return request
A quick check helps our Customer Care team review your request faster.
Check that your item is within the return window.
Ensure the item is unworn, unwashed and has its original tags attached.
For defective or incorrect items, report the issue within the required timeframe.
Prepare clear photos if you are reporting a defect.
Eligible returns
All approved requests must meet Mikayla's return eligibility criteria.
Unworn
Unwashed
Original tags attached
Within return period
In original condition
Items not eligible
These categories remain excluded from returns or exchanges.
Sale items
Priced down items
Store credits
Used, washed or altered items
Items without original tags
Items outside the return window
Knit items
Returns appealed and approved directly by TikTok
How to return
Email Customer Care first. TikTok-submitted returns are not accepted by Mikayla.
Request Return
Email Customer Care with your order details.
Return Approval
Our team will review and confirm the return.
Send Item Back
Return the item according to our instructions.
Inspection
Our team will inspect the item after receiving it.
Store Credit Issued
Approved returns will be issued as Store Credit.
Return timeline
Requests and inspections are reviewed according to these windows.
| Report Defect | Within 7 days from receiving order. |
|---|---|
| Return Request | Within 14 days from receiving order. |
| Processing Time | 7 to 14 working days after we receive your return. |
During peak periods and sale campaigns, processing may take longer.
Refund method
Store Credit only
All approved returns will be refunded in the form of Store Credit to your Mikayla account, valid for use only on our official website, www.mikayla.sg.
- •Store Credit is valid for 6 months from the date of issue.
- •Store Credit is non-refundable, non-transferable and cannot be exchanged for cash.
- •Orders paid fully or partially with Store Credit are not eligible for return or exchange, where stated in Mikayla's policy.
Important notes
These policy conditions apply to all TikTok Shop return and exchange requests.
TikTok returns must follow Mikayla's return policy.
Items must be returned in original condition with tags attached.
All returns are subject to inspection and approval.
Return shipping costs are borne by the customer unless the item is defective.
Mikayla reserves the right to reject returns that do not meet the policy.
All TikTok orders are final sale due to platform limitations, with no cancellations or modifications once placed.
Need More Help?
Our Customer Care team is happy to assist you with any returns or exchange enquiries.